Spending more time on patrol and less at the desk.
Chatham-Kent Police Service revolutionizes report process with 80% reduction in report time using Voice Report technology.
The Chatham-Kent Police Service in Ontario, Canada is entrusted with the safety of the city that houses approximately 100,000 citizens. CKPS struggled to alot with its officers in patrolling duty as there were huge backlogs of report-submission tasks.
It found that the report-submission process was tedious that hampered the progression of the cases and the quality of the reports.
CKPS was looking desperately for a solution to improve efficiency and conviction rate and also save both time and money.
The Chatham-Kent Police Service in Ontario, Canada is entrusted with the safety of the city that houses approximately 100,000 citizens. CKPS struggled to alot with its officers in patrolling duty as there were huge backlogs of report-submission tasks. It found that the report-submission process was tedious that hampered the progression of the cases and the quality of the reports. CKPS was looking desperately for a solution to improve its efficiency so as to save both time and money.
An important part of an officer job is to collect evidence and make an official record. CKPS realized that the record-submission process was getting hectic due to backlogs and lack of prioritization process workflow.
Every CDE team has five members who are to transcribe almost 24,000 reports and Crown Briefs every year, excluding other documents like witness statements. Due to backlogs, it would take 1 to 2 weeks to process the reports.
By the time a CDE member was available to transcribe a report, a good amount of time would have passed. Officers failed to recollect intricate details about the cases that were investigated then and this made the transcription further difficult.
Rolled out Voice Report to more than 120 frontline officers. It significantly reduced the time the CDEs would need to file reports. Officers could now dictate their reports and a case occurrence number using Voice Report Mobile App. The app takes that audio file, transcribes it through CKPS’ revamped server, and delivers a text transcript back to the officer. From there, the officer can edit the report text and make corrections before sending it to the CDEs.
Smart technology of Voice Report provided CKSP a smooth transcription process using enterprize digital workflow designed for mobile phones.
A typical two-page report used to take the CDEs over 10 minutes to type out and submit into the system. Now, because of the Voice Report, it takes less than 2 minutes to submit the case reports resulting in an 85% reduction in time spent on common reports.
Officers now could dictate their reports and a case occurrence number using the Mobile App . Voice Report takes the audio file, transcribes it through the servers and delivers a text transcript back to the officer’s device. Officer can edit the report text and make corrections before sending it on to the CDEs.
Ability to file and edit occurrence reports anytime from anywhere provides greater flexibility and increase in overall quality and accuracy of reports. It reduced the time spent in completing common reports by 80% and increased the quality of the reports. Rather than having to wait for weeks to review a case and note any change to a report, frontline officers use Voice Report to review and edit their reports the same day as they submit them.
INCREASE IN PRODUCTIVITY
The most tangible benefit that CKPS gained by employing Voice Report was a drastic rise in productivity. Where a transcriptionist typed 60 words per minute, the Voice Report software typed 120 words per minute, marking a clear gain of 100% in productivity.
Another major benefit is the officers can now file their reports while on the field. Unlike the earlier days when the officers had to wait for weeks to review and edit the report, now they can do it on the same day of filing it. This enables them to create a thorough report with the clarity of details.
BETTER REPORT QUALITY
The backlogs are now drastically reduced to zero as reports are now submitted regularly. The CDE resources now have more time in hand to take up other tasks. The workloads and occupational injuries have reduced drastically. The timely and up-to-date report submission enables greater return on investment, better quality reports, and faster resolution of cases.